Skip to main content

User Access Management - Block Access

You can configure access block by device or user via BACKND Console -> User Access Management -> Access Block.

Options available for search are Period, Type/Status, and Target.

  • For Search Period, you can set it in days, up to three months.
  • For Type, you can select a user or a device.
  • For Status, you can select All/Blocked/Unblocked.
  • In Target, you can enter a user number or a nickname. (When using the multicharacter function, you can only type the user number.)

Search users​

You can check the list of access-blocked users when searching with the Type set to User.

  • Device information If a user has information about two or more owned devices, see the Device Information column and click the "Details" icon to see the details.

Search devices​

You can check the list of access-blocked devices when searching with the Type set to Device.

Block access - user​

Enter the information of the user to block and the period of/reason for blocking.

  • Users can be registered either by direct input or via CSV upload.
    • For direct input, you can enter up to 10 users at once, separated by commas (,), using either UUID or nickname.
    • If multicharacter is used, only user UUIDs can be entered.
    • Users who are already blocked or do not exist cannot be registered.
  • Block duration is entered in days, and the start date is set as the day after registration.
  • If you select the "Delete leaderboard rank upon block" option, the user's leaderboard rank will be removed at the same time as the block.
  • The reason is optional and can be up to 100 characters.

user block

Upload user CSV​

user block

Upload a file with user UUIDs as shown in Example File.

user block

  • The column name must be ‘uuid’.
  • Each row should contain a single user UUID and you can enter up to 500 UUIDs at once.
  • You can upload .csv, .xls, and .xlsx files. However, the uploaded file must contain only a single sheet.

Access block registration results​

  • If there are any failed entries, the reasons and list of failures will be displayed.
  • In the case of CSV uploads, you can download a file containing the failed entries and their reasons via "Download Failed Items CSV".
    • When you re-upload the downloaded file, the "Reason for Failure" column will be ignored, and only the ‘uuid’ column will be processed.

user block

Block access - device​

Enter the information of the device to block and the reason for blocking it. (Only the devices of users who logged in using SDK 5.9.0 or above can be blocked.)

  • Search for the user whose device will be blocked.
    • You can enter a UUID or a nickname.
    • When using the multicharacter function, you can only enter the UUID.
  • Once the user is searched, you can select a device to block in Device.
    • This is a mandatory field, but you cannot select devices that have already been blocked.
  • The reason is optional and can be up to 100 characters.

device block

Modify access block​

You can modify the Reason field of an access block case.

Unblock users/devices​

Select (check the box for) the user/device to unblock and click the Unblock button to undo the block.

Download the access block list as CSV​

After setting the search period, if the results show, you can download the access block list as a CSV file.

Remove blocked users/devices​

Select (check box) the user/device to unblock and click the Remove button to remove the access block history.